Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@astravada.co.uk

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@astravada.co.uk.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since your return was approved, please contact us at info@astravada.co.uk.

Return shipping costs

Return shipping costs are the responsibility of the customer. Please send the package to the address provided on the return form by our customer service.

Contact

Shop: Astravada

Address: 95 Tintern Rd, Carshalton SM5 1QG, United Kingdom

✉️ – info@astravada.co.uk
💬 – Frequently Asked Questions
📱 – +44 20 3807 4019

Frequently asked questions (FAQ)

Have a question? We’re here to help.

Whether you’re curious about shipping, returns, or how to care for your latest pieces — this is the place to start. Still need support? Our team is just a message away.

We aim to process all orders within 1–3 business days (Mon–Fri) after your purchase is confirmed. As soon as your order has been shipped, you’ll receive a tracking link via email.

Standard UK delivery typically takes 3–6 business days (Mon–Fri) after dispatch.

We offer free standard shipping on all orders within the United Kingdom — no minimum spend required.

Yes, you can. Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery in real time. You can also follow your delivery via the 'Track Your Order' page.

If your order hasn’t arrived within the expected timeframe, first check your tracking information for any updates. Still unsure? Contact us at info@astravada.co.uk — we’re happy to help.

You can return any item within 30 days of delivery, as long as it’s unused, unworn, and in original condition with all tags attached. Just drop us an email to start the process.

Once we receive and inspect your return, your refund will be processed within 10 business days and issued to your original payment method.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We accept Visa, MasterCard, American Express & Maestro.

Right now, we only ship within the United Kingdom.

We’re really sorry about that! Please email us at info@astravada.co.uk with your order number and a photo of the issue, and we’ll resolve it right away.

You can always reach us at info@astravada.co.uk or via our Contact Page. We’re happy to assist you with anything you need.