Privacy policy

Last updated: July 10, 2025

This Privacy Policy describes how Astravada (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from astravada.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. “Personal information” means information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us may include:

  • Contact details: name, address, phone number, and email.

  • Order information: name, billing and shipping address, payment confirmation, email address, and phone number.

  • Account information: username, password, security questions, and other information used for account security.

  • Customer support information: details you choose to share when communicating with us, for example through messages sent via the Services.

Some features of the Services may require you to provide certain information. You may choose not to provide this, but doing so may limit your ability to use those features.

Information We Collect About Your Usage

We may automatically collect information about your interactions with the Services (“Usage Data”). This may be collected through cookies, pixels, and similar technologies (“Cookies”). Usage Data may include how you access and use our Site and account, including device information, browser information, network connection, IP address, and other interaction details.

Information We Obtain from Third Parties

We may receive information about you from third parties, including:

  • Vendors and service providers who collect information on our behalf (e.g., Shopify).

  • Payment processors who handle payment information (bank account, credit/debit card, billing address) to process your payments and fulfill orders.

  • Online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies when you visit our Site, open or click on our emails, or interact with our ads.

Any information we receive from third parties will be handled according to this Privacy Policy. Also see the section Third Party Websites and Links below.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns/exchanges, and provide related services.

  • Marketing and Advertising: To send marketing communications and show you relevant ads on our Site and other websites. (If you are an EEA resident, our legal basis is our legitimate interest in promoting our products, under Art. 6(1)(f) GDPR.)

  • Security and Fraud Prevention: To detect, investigate, or prevent fraud or illegal activity. You are responsible for keeping your account credentials secure — do not share them. If you believe your account is compromised, please contact us immediately.

  • Communicating with You and Service Improvement: To provide customer support and improve our Services (in our legitimate interests).

Cookies

We use Cookies on our Site. For details about the Cookies used by Shopify, see Shopify Cookies Policy. We use Cookies to operate and improve our Site, run analytics, and better understand user interactions. Third parties and service providers may also use Cookies to tailor services, products, and advertising.

Most browsers accept Cookies by default, but you can change your browser settings to remove or reject Cookies. Blocking Cookies may affect your user experience and site functionality.

How We Disclose Personal Information

We may share your personal information with third parties for the purposes set out above:

  • Vendors and third parties performing services on our behalf (e.g., IT support, payment processing, fulfilment, shipping, analytics).

  • Business and marketing partners in accordance with their privacy notices.

  • Affiliates and within our corporate group for business operations.

  • When you consent, direct us, or use features like social media widgets.

  • In connection with business transactions, legal obligations, or to protect our rights or users.

We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy or security practices. Review their policies before sharing information. Content you share on social media or public platforms may be visible to others.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

No security system is perfect. Any information you send to us may not be secure in transit. Do not send sensitive information through unsecured channels.
We retain your personal information as needed to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Right to Opt out of Sale/Sharing/Targeted Advertising

  • Restriction of Processing

  • Withdrawal of Consent

  • Right to Appeal

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have a complaint, please contact us. If unresolved, you may appeal or contact your local data protection authority.

International Users

We may transfer and process your data outside your country. When we do so, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent UK contracts.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Shop: Astravada

Address: 95 Tintern Rd, Carshalton SM5 1QG, United Kingdom

✉️ – info@astravada.co.uk
💬 – Frequently Asked Questions
📱 – +44 20 3807 4019 

Customer Service:
Monday to Friday: 9:00 AM – 5:00 PM